F.A.Q

On this page, we give answers to many frequently asked questions. If you need more help, our customer services team is ready to serve you. Please do not hesitate to let us know your questions, worries or suggestions.

About PRODUCTS

1.)Which accessories come with my Aviation headset purchase?

Windscreen, clip, bag, and manufacturer certificates

2.) Attenuation Passive?

The ability of the headset to reduce the ambient noise level by merely wearing the headset (Measured in db) without the aid of any electronic assistance (active noise compensation circuitry).

3.) Attenuation Active?

The reduction of noise, particular in the low frequency range by using active noise compensation electronic circuitry. (Measured in db)

4.) Caliper Pressure (or contact pressure)?

This is the amount of force applied to the sides of the head while wearing headphones. A tight coupling between the headphone and the ear is necessary in order to maximize passive attenuation. However, too much pressure can make the headphone uncomfortable to wear for long periods of time. Caliper pressure is measured in Newton’s (N) and could range from 1.6 N (loose fit) to 10 N (snug fit).

5.) Circumaural?

The Circumaural headphone encircles the ear creating a seal thereby effectively reducing ambient noise from getting to the ear (this is known as passive noise reduction). This type of headphone is most effective in a high noise environment where it's necessary to eliminate as much of the environmental noise as possible for effective communication.

6.) Electret?

A material (such as Teflon) that can retain a permanent electric charge.

7.) Gain?

The amount of increase in audio signal strength, often expressed in dB

About CUSTOMER SERVICE

1.)How can I contact you?

Any problem, you can email us at service@headphonesale.co.ukor chat online with our customer services team.

About PAYMENT

Q: Is it safe to purchase on your website?

Yes, it is 100% safe for you to purchase from us. We respect and do what we can to protect our customers’ privacy. And we do not store your card details (that is why we ask for them for every order placed). For the detailed policy, please refer to the privacy policy page.

Q: What kind of currency do you accept?

A: At present, we accept GBP, USD. More will be available in future.

Q: How can I pay online?

A: There are currently two ways to pay. Customers can finish online payment with credit card or debit card. If customers don’t have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer

1. Online payment with credit card or debit card. This is the most frequent payment method. It is fast and efficient. We accept MasterCard, VISA, Maestro, Solo,American Express and so on.

2. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewelry (usually 300 GBP above).

Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.

Q: Do you ship your merchandise worldwide?

A: Yes, we will ship our merchandise worldwide by EMS, and it usually takes about 5-9 working days for delivery.

Q: How much shipping will be charged for each order and how can I track my parcel online?

A: The tracking information will be sent by email once the order has been shipped out. For orders above ￡15/$22.8, £6.99/$10.99 will be charged for the whole order, while for orders under ￡15/$22.8, £2.79/$4.29 will be charged. Please refer to our shipping policy page for detailed information.

Q: Do you offer discounts on bulk orders?

A: When you make a large, one-off purchase on our website, please contact us firstly at service@ headphonesale.co.uk. You can benefit from discounts.

About SHIPPING

Q: When will my products be delivered?

A: After your order has been dispatched, we’ll send you a tracking information e-mail. You can track your parcel status in 2-3 days online with the tracking number we offer. The normal delivery time for EMS is 5-9 working days, and 10-14 working days for Airmail.

Q: If my order is missing items, what should I do?

A: If you didn’t receive an item listed on the packing slip, email us immediately with a copy of your packing slip and shipping receipt, as some information on them is essential for our investigation. We will resend the ordered items to you as soon as possible.

Q: If my package was damaged during shipping, what should I do?

A: Please email us immediately so we can file a claim with the shipping company. We only have 21 days to file a claim from the day we shipped your order to you; after 21 days, the shippers will not allow us to file. Please be patient as we work with the shipping company to resolve the matter.

About RETURNS & EXCHANGES

Q: What is your return policy?

If for any reason you are unhappy with your goods, you have the right to return them for refund or exchange. You may return goods and receive a refund provided: 1. they are purchased on our website and are returned within 14 days of your receipt; 2. they are sent back accompanied with the original package. And Exchanges can only be accepted when: 1. the items are defective or damaged upon receipt; 2. they are returned within 14 days of your receiving them. If you have any question about our return and exchange policy, please refer to the policy page or contact our customer services team.